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    Call center jobs
       May 24th, 2006

    Call center job is a good fit for work from home.

    Let’s start with the definition of the job and its scope. A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A few years back it was common to outsource call centers to India and Phillipines. At this time we observe a new trend: hiring independent contractors to run call-centers from homes (thanks to the fast progress of telecommunications systems: IP telephony, etc).

    Why do companies outsource call centers? The answer is simple: to cut their costs. Independent contractors do not require office space, no working place, no office equipment costs. Added to that, contractors should individually handle tax filings and insurance.

    Call centers are often subject to criticism (you should be ready to deal with this sort of complaints) for:

    From Callers:
    o operators working from a script.
    o non-expert operators (call screening).
    o overseas location, with language and accent problems.
    o automated queuing systems.

    From Staff:
    o close scrutiny by management.
    o low pay.
    o restrictive working practices.
    o high stress

    Below comes the list of the companies that plan to hire many contractors for their outsourced call-centers:

    - Willow CSN, Miramar, Fla., at www.GoWillow.com, (plan – 7,000 new agents this year).
    - West Corp., Omaha, Neb., to hire more call center staff thru www.workathomeagent.com.
    - Working Solutions, Plano, Texas, accepts applications at www.workingsolutions.com.
    - LiveOps, Palo Alto, Calif., (plan – 8,000 new agents this year) thru www.liveops.com.

    Some companies hire new agents as employees providing benefits. A few to list:

    - Alpine Access, Golden, Colo., at www.alpineaccess.com, (plan – 6,000 – 8,000 new agents this year).
    - ARO Outsourcing, Kansas City, Mo., at www.callcenteroptions.com, (plan – 200 new agents this year).
    - VIPdesk, Alexandria, Va., at www.vipdesk.com (plan – 350 – 400 new agents this year).
    - O’Currance Inc., Salt Lake City, (plan – 600 new agents this year) thru www.ocurrance.com.
    - IntelliCare Inc., Portland, Maine, (plan – to hire licensed nurses in a few of states) thru www.intellicare.com.

    Demand (as is the case with all types of legitimate home based work) greatly exceeds supply, but it should not stop people who are really eager to earn living staying at home.
    Certainly, there are more companies that hire independent contractors for their call centers, but the above list is a good place to start your search.

    [source: startupjournal.com]

    [tag]call center, job, home based job, work from home, call center jobs[/tag]

    Proof-reading and editing: EditAvenue.com
       May 24th, 2006

    EditAvenue.com is among the leaders (according to available market reports) of online proof-reading and editing service providers. If you are good at this sort of home work than this service deserves a few minutes of your valuable time.

    You are not likely to become the customer, so we go directly to the website section where we learn how to become an editor. It is a six step process:

    1) Fill out the registration form.
    2) Fill out and send a W-9 Form (U.S. Citizens Only).
    3) Agree to the Editor’s Agreement.
    4) Your qualifications are reviewed by the EditAvenue administrative staff.
    5) If your application is accepted you are directed to the payment page.
    6) Pay a $35.00 (USD) editor registration fee using a credit card.

    You can expect to get for your work:
    Proof-reading and editing: EditAvenue.com

    Comprehensive Editing & Analysis

    Proof-reading and editing: EditAvenue.com
    Next-Day: $8.95 per page x 50%
    2-Day: $6.95 per page x 50%
    3-Day: $5.95 per page x 50%
    1 Week or more: $3.45 per page x 50%
    Proof-reading and editing: EditAvenue.com Proof-reading and editing: EditAvenue.com

    Large Project Editing & Consulting

    Proof-reading and editing: EditAvenue.com
    1 Week or more: $4.45 per page x 50%
    Proof-reading and editing: EditAvenue.com Proof-reading and editing: EditAvenue.com

    Express Delivery Service (optional)

    Proof-reading and editing: EditAvenue.com
    1 – 5 hours: $11.95 per page x 50%
    Proof-reading and editing: EditAvenue.com


    As a new editor you will be deducted a 10% discount. Your ‘new editor’ status is good till you get to 100 page level.

    35.00$ editor registration fee makes me feel uncomfortable. The explanation sounds lame:

    ‘Approximately 90% of EditAvenue revenue is reinvested into marketing and administrative services. These substantial expenditures on our part allow us to aggressively promote you to potential clients.’

    Probably, it is true and the funds are reinvested. But my own perception is that it is an extra revenue source for the company. Not a big one, but still a nice add-on to their major sources. The fact that you are not guaranteed any income with their services is a good proof of my guess. You pay 35.00$ registration fee and joins their vast database of editors. Monthly volume of orders is below 25,000$ – your chances to succeed are scarce.

    Editor selection process sounds fair:

    ‘Clients select their own editor from a sorted directory organized by average client rating and number of pages edited. The greater average client rating and number of pages edited an editor achieves, the higher the editor is ranked which, in turn, increases that particular editor’s transaction volume.’

    Each editor has an access to the Control Panel to trace his/ her earnings. Payments are made monthly.

    Transaction Activity for April 2006 Data

    During April 2006 EditAvenue clients submitted 8,373 pages. Total commissions during this time period equaled $24,733.03. Not a big market. Here are top 10 earners for April 2006:

    Editor ID Total Earnings Percentage
    YourProfessor $3,652.72 14.77%
    Dr.KPWhite $2,869.75 11.60%
    WriteWatchman $2,526.22 10.21%
    XpertEditor $1,760.06 7.12%
    Editor-in-Chief $1,558.77 6.30%
    WordMechanic $1,216.52 4.92%
    Colborne $1,145.62 4.63%
    dawne $1,036.57 4.19%
    p4publishing $789.61 3.19%
    LexEditor $671.32 2.71%

    Summary

    If the company cancels 35.00$ registration fee it will look more attractive to prospect editors, but I think the company will not cancel it: clients for editing services do not provide the desired volume of orders. And this symbolic (at first sight) registration fee helps EditRevenue to function and stay in business.

    [tag]proof reading, editing, home work, job, career, employment, stay at home moms[/tag]




    Work from home jobs: ideas
       May 23rd, 2006

    Services similar to Yahoo! Answers are a great place to search for work from home jobs and home work ideas. The process: you register with the service and post your questions and members do their best to answer your question to help you. I would suggest you to go to the archive and make a search – I know there were a few similar discussions in the past. As a sample, here is a recent talk at MetaFilter where the website members share their experience about job search for work from home. What opportunities and options do stay at home moms have? Just a short summary of the discussion:

    - become a booking agent (the reference to the story about the budget airline Jet Blue using booking agents who work from home).

    - become an eBay seller (but it was a failure and the woman ended up taking a part-time job doing on-line tutoring).

    - organize its client’s press clippings. This requires her to get up very early in the morning, read the local dailies and occasionally some trade mags, cuts the articles out, and then scan and pdf them.

    - work for a call-center: there are tons of it. Most of the larger (and smarter) telecoms manufacturers have developed IP-based call center applications specifically to reduce the number of persons in a call center – which are the greatest source of overhead. Many clients are moving to this strategy because it’s easier to pay at-home call takers a little less, and the ancillary savings (insurance, lower turnover) make this a near no-brainer for call centers worldwide.

    - do medical transcription, but it usually requires certification for familiarity with medical terms.

    - become a phone sex operator (successful members are mentioned). But how ethical and legal is this?

    - do proof-reading or editing documents from home, per page. They’re heavily used by international business men who aren’t confident in their written English and are willing to pay to have letters, etc. proof-read. They email you a bunch of documents, you edit them and return them, and they pay you something.

    - contact career services at a university nearby and read up online at Monster.com, etc.

    - do some translation work

    In addition to work options the members share their success stories and failures and it makes your choice easier. For instance, you will be more careful about joining eBay (neglecting unlimited number of e-books how to become rich with eBay in no time and with no cent of investment) once you are through with this post.

    [tag]Work from home jobs, stay at home job, translation, transcription, call center, sex operator, eBay, booking agent, career, employment, home job, home work[/tag]

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