Call center jobs
Call center job is a good fit for work from home.
Let’s start with the definition of the job and its scope. A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A few years back it was common to outsource call centers to India and Phillipines. At this time we observe a new trend: hiring independent contractors to run call-centers from homes (thanks to the fast progress of telecommunications systems: IP telephony, etc).
Why do companies outsource call centers? The answer is simple: to cut their costs. Independent contractors do not require office space, no working place, no office equipment costs. Added to that, contractors should individually handle tax filings and insurance.
Call centers are often subject to criticism (you should be ready to deal with this sort of complaints) for:
From Callers:
o operators working from a script.
o non-expert operators (call screening).
o overseas location, with language and accent problems.
o automated queuing systems.
From Staff:
o close scrutiny by management.
o low pay.
o restrictive working practices.
o high stress
Below comes the list of the companies that plan to hire many contractors for their outsourced call-centers:
- Willow CSN, Miramar, Fla., at www.GoWillow.com, (plan – 7,000 new agents this year).
- West Corp., Omaha, Neb., to hire more call center staff thru www.workathomeagent.com.
- Working Solutions, Plano, Texas, accepts applications at www.workingsolutions.com.
- LiveOps, Palo Alto, Calif., (plan – 8,000 new agents this year) thru www.liveops.com.
Some companies hire new agents as employees providing benefits. A few to list:
- Alpine Access, Golden, Colo., at www.alpineaccess.com, (plan – 6,000 – 8,000 new agents this year).
- ARO Outsourcing, Kansas City, Mo., at www.callcenteroptions.com, (plan – 200 new agents this year).
- VIPdesk, Alexandria, Va., at www.vipdesk.com (plan – 350 – 400 new agents this year).
- O’Currance Inc., Salt Lake City, (plan – 600 new agents this year) thru www.ocurrance.com.
- IntelliCare Inc., Portland, Maine, (plan – to hire licensed nurses in a few of states) thru www.intellicare.com.
Demand (as is the case with all types of legitimate home based work) greatly exceeds supply, but it should not stop people who are really eager to earn living staying at home.
Certainly, there are more companies that hire independent contractors for their call centers, but the above list is a good place to start your search.
[source: startupjournal.com]
[tag]call center, job, home based job, work from home, call center jobs[/tag]
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