Call center service
In my post on call-center jobs I mentioned that the companies tend to outsource the work to home workers, not to some foreign companies. As a confirmation there was recently published an article in USA Today on this trend. The major conclusion is: you should not miss your chance and make use of the tendency.
It is predicted that within a few next years the number of home working service call agents will triple [according to IDC research] – it is a large home job niche. Three things that opened this niche are:
• Progress of Technology. All you need to become an independent agent is a phone and PC. And now over 60% of US households own this. We also witness a fast growth of fast speed Internet connection.
• Increase of costs. Both: for companies and employees: gas, housing, etc. It makes home job attractive for millions of people, especially for those who reside a long way from metropolitan areas. And we can’t state that we have achieved the top of the prices.
• Large number of potential workers. Call service jobs are a good fit for many people who can’t be employed with a traditional job: stay at home parents, retired people, disabled people, students and such.
See the benefits for the company outsourcing call center work: one hour of a traditional in-house call center costs 31$ per employee. If outsourced - the cost goes to 21$ per hour (30% down). The home worker is likely to earn 8-13$ per hour, or even more. It sounds like a win-win situation for the both parties: companies and home workers.
Call service jobs are likely to become a popular occupation for all work from home people. Your task is not to miss this trend and find a call center job while the vacancies are more or less abundant.
[tag]work from home, homeworker, home worker, call center, call services, free agent, outsourcing, telecommute[/tag]
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